Effective Date — 4 July 2025
Fix My Appliances (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://fixmyappliances.co or interact with us by phone, email, or in person.
1 . Information We Collect
| Category | Examples | How We Collect |
|---|---|---|
| Personal Identifiers | Name, phone number, email address, physical address | Online booking forms, phone calls, emails, WhatsApp chats |
| Service Details | Appliance type, issue description, appointment date & time, photos/videos you upload | Booking form, follow-up calls, on-site visits |
| Payment Information | Cardholder name, masked card details, transaction ID (processed via our payment gateway) | Secure checkout, terminal or payment link |
| Device & Usage Data | IP address, browser type, referral URL, pages visited, session duration | Cookies, analytics scripts (e.g., Google Analytics) |
| Marketing Preferences | Email marketing opt-in/opt-out status | Checkbox during booking, unsubscribe link |
2 . How We Use Your Information
- Service Delivery – To schedule visits, dispatch technicians, and complete repairs.
- Customer Support – To respond to inquiries, troubleshoot issues, and send important updates about your service.
- Payments & Accounting – To process payments and maintain financial or tax records.
- Site Improvement & Analytics – To understand how visitors use our site and enhance user experience.
- Marketing (with Consent) – To send promotions, maintenance reminders, or satisfaction surveys. You may opt out at any time.
- Legal & Security – To detect fraud, comply with legal obligations, and protect the rights or property of Fix My Appliances and our users.
3 . Legal Bases for Processing
Where required (e.g., GDPR), we rely on one or more of the following legal grounds:
- Contract – Processing is necessary to fulfill the service contract you initiate.
- Legitimate Interests – For analytics, fraud prevention, and basic marketing to existing customers.
- Consent – For optional marketing communications and certain cookies.
- Legal Obligation – To meet statutory or regulatory requirements.
4 . Sharing & Disclosure
We never sell your data. We may share it only with:
- Technicians & Contractors – To deliver on-site repair services.
- Service Providers – Secure payment processors, cloud hosting, email/SMS providers, and analytics platforms—each bound by confidentiality agreements.
- Legal or Regulatory Authorities – If required by law, court order, or to defend our legal rights.
- Business Transfers – In a merger, acquisition, or asset sale, provided the recipient agrees to respect your data under this Policy.
5 . Cookies & Tracking Technologies
We use first-party and third-party cookies for:
- Core site functionality (e.g., session cookies)
- Analytics (e.g., Google Analytics)
- Remarketing ads (e.g., Google Ads, Facebook Pixel)
You can manage cookies through your browser settings and opt out of interest-based advertising at aboutads.info.
6 . Data Security
We apply industry-standard safeguards—including HTTPS encryption, limited-access controls, and secure payment gateways—to protect your data. No method of transmission or storage is 100 % secure; however, we continuously monitor and improve our security practices.
7 . Data Retention
Personal data is retained only for as long as necessary to:
- Provide our services
- Satisfy legal, accounting, or reporting requirements
- Resolve disputes
When no longer needed, data is securely deleted or anonymized.
8 . International Transfers
Our servers are hosted in the United Arab Emirates. If you access our site from outside the UAE, you consent to transferring your data to—and processing it in—our operating region, subject to appropriate safeguards.
9 . Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict processing
- Withdraw consent at any time (without affecting prior lawful processing)
- Receive a copy of your data in portable format
To exercise these rights, please contact us using the details below. We will respond within 30 days.
10 . Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from minors. If you believe a minor has provided us data, please contact us so we can delete it.
11 . Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be posted on this page with a new “Effective Date.” Continued use of our services after such changes constitutes acceptance of the revised Policy.
12 . Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please reach out:
- Email: info@fixmyappliances.co
- Phone: +971 50 590 5367
- Postal Address: (Add your street address & city here)
We will be happy to clarify or resolve any privacy-related matters.
Thank you for trusting Fix My Appliances with your home and your data.